Horizon Power is a vertically integrated power utility with the largest geographic customer base in the world covering regional Western.
As part of their Retail Strategy Horizon Power wanted to significantly upgrade their contestable customer capability, provide self service options and create a platform for new digital technologies, intelligent pricing support and disruptive microgrid enablement.
DSBS’s Kylie Dobson led the team of business analysts to deliver a significantly enhanced billing and CRM platform to meet this requirement from the preparation of the business case, through the gathering of requirements, testing, implementation, and into support.
Horizon Power’s Manager Customer Services and Project Director Retail Strategy, Geoff White said “These projects are large and complex and are very rarely implemented without impacting customers. This project has exceeded our expectations and delivered an outcome with no negative customer impact. Remarkably, we have hit standard operational key performance indicators within a month of go live.”
